Category Archives: Uncategorized

Loyalty moments and online dispute resolution – a lesson about complaints?

There’s a couple of very interesting (and short) posts by Colin Rule, doyenne of online dispute resolution, on lessons eBay learnt when implementing their online dispute resolution systems (here and here).  The key lesson was that a better, more accessible, … Continue reading

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Big Data and the Linguistics of Law

With the hue and cry about big data, artificial intelligence and law being accentuated by all the talk around Watson/Ross, I was interested to see this thoughtful, carefully carried out and documented piece of research into the qualities of brief writing … Continue reading

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The fickle world of promotion

The Sutton Trust continues its run of interesting research on diversity in education and the professions with a new report on ‘private pay progression‘.  They introduce it by saying this: Whilst the issue of access to the professions is relatively well understood, … Continue reading

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The regulatory maze: can the regulators work it out?

In the note that follows, I summarise the recent paper on Legislative Options Beyond The Legal Services Act 2007 emerging from discussion between the LSB, and front line regulators, chaired by Stephen Mayson.  It’s a long summary, only for those … Continue reading

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BSB moots fresher degree, more flexible BPTC and proper pupillage tests

I’ve not had a lot of time to look at the document yet, but in the light of the dominant theme at the minute being, Ooh, isn’t the BPTC rubbish , with the press very conventionally judging that it is (someone’s … Continue reading

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Sleepy, hollow? Innovation in Law Land

The Enterprise Research Centre has done some interesting work for the SRA and LSB on innovation in legal services.  It uses metrics developed in management science to explore the extent and nature of innovation in legal services in England and … Continue reading

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Corporate Lawyers Symposium: You’re not expensive, you’re not trusted?

Last week I attended a Symposium on Corporate Lawyers organised by Steven Vaughan and his colleagues at CEPLER.  It was a great event, bringing together a wide range of academics working on corporate lawyers alongside a fair few from corporate practice. … Continue reading

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